Terms of service

Last Updated: June 2026

Welcome to Lux Warehouse. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before using our website.

General Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases through this site.

We reserve the right to refuse service, cancel orders or limit quantities at our discretion.

Products and Pricing

We aim to ensure that all product descriptions, pricing and images are accurate and up to date.

However:

  • Prices may change without notice

  • Product availability may vary

  • Colours and images may differ slightly depending on screen settings

  • Some products may be supplied through third-party suppliers or partner warehouses

We reserve the right to correct pricing or listing errors at any time.

Orders

Once an order is placed, you will receive an order confirmation email or message.

Orders are only considered confirmed once payment has been successfully received and processed.

Lux Warehouse reserves the right to cancel or decline orders suspected of fraud, abuse or unauthorized activity.

Shipping and Delivery

Delivery times are estimates and may vary depending on:

  • Courier delays

  • Supplier processing times

  • Public holidays

  • Delivery location

We are not responsible for delays caused by third-party logistics providers or events beyond our control.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers are encouraged to review the policy before placing orders.

User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality or security

  • Submit false or misleading information

  • Copy or misuse website content without permission

Any misuse of the platform may result in restricted access or legal action.

Intellectual Property

All website content including:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Graphics

  • Website content

remain the property of Lux Warehouse unless otherwise stated.

Content may not be copied, reproduced or distributed without written permission.

Privacy

Your personal information is handled according to our Privacy Policy.

We take reasonable steps to protect customer information but cannot guarantee absolute security of online transmissions.

Limitation of Liability

Lux Warehouse shall not be held liable for:

  • Indirect or incidental damages

  • Loss of profits or business interruption

  • Delays caused by suppliers or couriers

  • Website downtime or technical interruptions

Use of our services is at your own risk.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of those changes.

Contact Information

Lux Warehouse
Edenvale, South Africa
Email: help@luxwarehouse.co.za
Phone/WhatsApp: +27 82 404 4166

By using this website, you agree to these Terms of Service.