Shipping policy

Last Updated: June 2026

Thank you for shopping with Lux Warehouse. We aim to provide reliable and efficient delivery services across South Africa.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Some products may require additional handling time depending on supplier availability or stock location.

Delivery Areas

We currently deliver across South Africa.

Delivery availability may vary for certain remote or outlying areas.

Delivery Timeframes

Estimated delivery times for local products:

  • Gauteng: 1–3 business days

  • Major cities: 2–5 business days

  • Remote areas: 3–7 business days

Estimated delivery times for imported products:

  • Fast Air Shipping: 7–10 business days

  • Standard Shipping: 15–30 business days

Import delivery timelines may vary depending on:

  • Customs processing

  • Airline or freight delays

  • Supplier dispatch times

  • Public holidays

  • Weather or operational disruptions

Shipping Fees

Shipping costs are calculated during checkout based on:

  • Delivery location

  • Product size or weight

  • Shipping method selected

  • Courier or import handling fees

Promotional free shipping offers may apply on selected orders or campaigns.

Order Tracking

Once your order has been dispatched, tracking information may be sent via email, SMS or WhatsApp where available.

Customers are responsible for ensuring that delivery details provided are accurate.

Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address details

  • No recipient available

  • Unreachable contact number

additional delivery charges may apply for re-delivery.

Supplier Fulfilled Orders

Some products may be shipped directly from local or international partner suppliers and third-party warehouses.

In such cases:

  • Packaging may differ from local stock

  • Delivery timelines may vary

  • Multiple items in one order may arrive separately

  • Imported products may require additional transit or customs clearance time

Damaged or Missing Items

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the package and product

  • A brief explanation of the issue

We will investigate and assist with a replacement or resolution where applicable.

Delays Beyond Our Control

Lux Warehouse is not responsible for shipping delays caused by:

  • Courier service disruptions

  • Customs delays

  • Natural events

  • Strikes

  • Supplier operational delays

  • Technical interruptions

Contact Information

Lux Warehouse
Edenvale, South Africa
Email: help@luxwarehouse.co.za
Phone/WhatsApp: +27 82 404 4166

By placing an order with Lux Warehouse, you agree to this Shipping Policy.