Refund policy

Last Updated: June 2026

Thank you for shopping with Mzansi Luxe. We value our customers and aim to provide quality products and excellent service. Please read our Return & Refund Policy carefully before making a purchase.

Returns Eligibility

Customers may request a return within 7 days of receiving the order, provided that:

The item is unused and in original condition
The item is returned in its original packaging
The product is not damaged due to misuse or negligence
Proof of purchase or order number is provided

Certain items may not qualify for returns due to hygiene, safety or supplier restrictions.

Non-Returnable Items

The following items are non-returnable unless defective or incorrect:

Personal care products
Cosmetics and beauty products
Earrings and intimate items
Clearance or sale items
Gift cards
Custom or personalised products

Damaged, Incorrect or Defective Items

If you receive:

A damaged product
A defective item
An incorrect order

Please contact us within 48 hours of delivery by emailing:

sales@mzansiluxe.co.za

Include:

Your order number
Photos of the product and packaging
A short explanation of the issue

We will review the claim and arrange a replacement, store credit or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed within 5–10 business days through the original payment method used during checkout.

Please note:

Shipping fees are generally non-refundable
Banking or payment gateway delays may occur outside our control

Exchanges

We only replace items if they are:

Defective
Damaged
Incorrectly supplied

Exchange requests are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent
The product arrived damaged
The item is defective

We recommend using a trackable courier service when returning products.

Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, it will fall under the normal return process.

Supplier Fulfilled / Dropship Products

Some products may be shipped directly from third-party suppliers or partner warehouses.

Delivery times and return conditions may vary slightly depending on the supplier. Mzansi Luxe will assist customers throughout the process to ensure fair resolution.